Colleagues

At Macy’s, Inc. our culture is key to our success. We believe that what we do and how we do it are equally important. Creating a culture of shared expectations helps our organization deliver on our promises to stakeholders. In 2018, we updated our values and behaviors to better align with our vision for the organization. Simply, clearly and powerfully, they describe how to live our values and follow our vision. This work was so important, we invested in training in these areas for all colleagues. In the following section of the report, we highlight various aspects of our culture work, from listening to our colleagues to creating a safe and inclusive workplace. Our colleagues are engaged and motivated to win in the competitive retail landscape

Our Values and Behaviors

What Guides Us: Our Values

Acceptance

Embracing differences, appreciating similarities, and welcoming all. We encourage, support and celebrate the diversity of our customers, our colleagues and our communities.

Integrity

Acting with the highest ethical standards and nurturing a speak-up environment. It guides each of our actions - with one another, our customers, and our partners.

Respect

Building strong and trustful relationships - between one another, between our colleagues and the company, and with our partners and stakeholders. We treat people with fairness and are committed to honest communications.

Giving Back

Understanding the role we play in our communities and living up to our commitments. We value building strong relationships within our stores, in the workplace, and in the communities we serve.

How We Get it Done: Our Behaviors

Commit To Win

We must win with the customer and consider her in all decisions. We are passionate and competitive. We are demanding of ourselves, proud and humble to be part of a winning team. We commit to acting with speed and agility. We own our business and results.

Build Trust

Trust is at the heart of any meaningful partnership – both inside the company and with our business partners. We do what we say we will do. We are transparent. We collaborate and place trust in our colleagues willingly. We listen, learn, and root for one another.

Own Your Role

Every job matters and each of us plays a unique part in our company’s success. We are clear and accountable to the responsibilities of our role. We seize every opportunity to make our team successful. We are quick to make decisions, learn from mistakes, and understand how to be of service to others.

Get Better Every Day

We continually improve ourselves and develop our teams. We work in service to one another and to our customers. We welcome feedback and learn from it. We are curious and look beyond our walls for inspiration and ideas. We are optimistic and resilient.

Making Colleagues’ Voices Heard

We encourage colleagues to share feedback that will help us measure engagement and understand how they are feeling about our culture. For example, our recurring Culture Pulse surveys have contributed to our progress by helping identify the areas where we are doing well and growth opportunities, focused on our colleagues and People Leaders. We are holding our leaders accountable by measuring engagement and are using these survey results to help our People Leaders to be their best.

Accelerating Multi-Cultural Talent

To demonstrate our commitment to diversity and inclusion, we launched MOSAIC, a leadership program designed to accelerate the momentum of top talent multi-cultural manager and director-level colleagues. Through these programs and other actions, we plan to reach 30% ethnically diverse talent at the senior director level and above by 2025, up from our current level of 22%. To ensure that we meet this goal, we are establishing performance-related People Leader accountability and will create a reporting dashboard to track our progress.

Attracting Talented Colleagues

At Macy’s, Inc., we strive to work with the best and brightest talent in the industry. Attracting outstanding people in a highly competitive and increasingly complex job market starts with a candidate-first mentality. We believe our candidates are our customers. From this belief, we are committed to creating a compelling, meaningful and personalized candidate experience. This includes seeking out innovative ways to add value and inspire career experiences for our internal colleagues.

To help Macy’s compete for talent and to deliver on recruiting excellence, we rolled out a Talent Acquisition Skills Academy to our professional recruiters and are introducing artificial intelligence tools to enhance recruiter productivity. We are also exploring additional efficiencies through technology.