Chairman and Chief Executive Officer
Jeff Gennette was elected chief executive officer of Macy’s, Inc. in March 2017 and assumed the role of chairman in February 2018. Gennette previously held the role of president of Macy’s, Inc. since 2014. Prior to that, he was chief merchandising officer of Macy’s, Inc., a position to which he was appointed in February 2009.
Gennette began his retail career in 1983 as an executive trainee at Macy’s West in San Francisco. He held positions of increasing responsibility, including vice president and division merchandise manager for men’s collections, and senior vice president and general merchandise manager for men’s and children’s. In 2004, Gennette was appointed executive vice president and director of stores at Macy’s Central in Atlanta. During his career, he also served as a store manager for FAO Schwarz and director of stores for Broadway Stores, Inc. From February 2006 to February 2008, Gennette served as chairman and chief executive officer of Seattle-based Macy’s Northwest. Gennette returned to San Francisco from February 2008 to February 2009 as chairman and CEO of Macy’s West.
Gennette, a native of San Diego, is a graduate of Stanford University.
Hal Lawton was named president of Macy’s in September 2017. As president, Lawton is responsible for all aspects of the Macy’s brand, including merchandising, marketing, stores, operations, technology, and consumer insights and analytics. Previously, Lawton was senior vice president, eBay North America since April 2015. In that role, Lawton oversaw all aspects of eBay’s Americas business unit, including marketing, merchandising, operations, business selling, consumer selling, and advertising, as well as global responsibility for shipping, payments, risk, and trust. Prior to joining eBay, Lawton spent 10 years in various leadership roles at Home Depot, where he most recently was senior vice president for merchandising. Lawton was responsible for accelerating the growth of Home Depot’s Internet business and building it to nearly $2 billion. Prior to that, Lawton was an associate principal at McKinsey & Co., providing strategic advice to executive teams in consumer packaged goods and manufacturing industries.
Lawton serves on the board of Buffalo Wild Wings, Inc. He also serves on the corporate advisory board for The University of Virginia’s Darden School of Business and is a member of the Board of the San Jose Children’s Discovery Museum. He holds an MBA from the University of Virginia and a bachelor’s degree in Chemical Engineering from North Carolina State University.
Karen M. Hoguet
Chief Financial Officer
Karen Hoguet has been chief financial officer of Macy’s, Inc. since 1997. All of the company’s finance and accounting functions report to Hoguet. In addition, she has administrative responsibility for the internal audit function. Hoguet joined the company as a senior consultant in marketing and long-range planning after leaving the Boston Consulting Group in 1982. In 1985, she was named director of capital and business planning, and in 1987, was promoted to operating vice president for planning and financial analysis. A year later, she was elected a corporate vice president and became senior vice president of planning in 1991. Hoguet added the title of corporate treasurer a year later. In 1997, she was elected senior vice president and chief financial officer, and promoted to executive vice president and chief financial officer in 2005.
Elisa D. Garcia
Chief Legal Officer
Elisa D. Garcia joined Macy’s, Inc. in September 2016 as chief legal officer. She serves as the legal advisor to senior management and the board of directors and as corporate secretary. Garcia also oversees the law department and government affairs functions located in Cincinnati, St. Louis, San Francisco and New York.
Prior to joining Macy’s, Garcia had 16 years of broad-ranging experience as a corporate general counsel for major consumer-facing companies. She joined Office Depot, Inc. in 2007 as executive vice president/general counsel and secretary, and became chief legal officer in 2013. Before joining Office Depot, she served as executive vice president/general counsel and secretary of Domino’s Pizza, Inc. Earlier in her career, Garcia served as regional counsel, Latin America for Philip Morris International, international and corporate counsel for GAF Corporation, and as a corporate finance associate with the law firm of Willkie Farr & Gallagher.
A native of Brooklyn, Garcia’s first language is Spanish, and she earned a law degree from the St. John’s University School of Law in New York. She holds bachelor’s and master’s degrees from the State University of New York at Stony Brook.
Chief Stores Officer
John Harper was appointed chief stores officer in September 2017, prior to which he held the role of president of store operations. He is responsible for overseeing all aspects of store strategy, including the field stores organization of regions, districts and stores with responsibility for localizing the customer shopping experience and customer engagement. He is also responsible for store visual merchandising, merchandise execution and selling strategy.
Harper has more than 30 years of experience at Macy’s, Inc. and its predecessor companies. Prior to being named president of store operations, Harper held various roles throughout the company, including vice chairman of Macy’s Midwest and chairman of Hecht’s. Harper began his career at Kaufmann’s in 1983.
Robert B. Harrison
Chief Operations Officer
Robert B. (R.B.) Harrison has been the Macy’s, Inc. chief operations officer since September 2017, with responsibility for the company's asset protection, store operations and facilities, SPACE - store design and construction, Macy’s credit and customer services, MIO and logistics, inclusive of small ticket, big ticket and direct-to-consumer, and related operating functions. Previously, R.B. was chief omnichannel officer since January 2013. In this role, he managed the development of strategies to closely integrate the company’s stores, online and mobile activities.
Previously, R.B. served as executive vice president for finance, president for stores, and president and chief operating officer of Macy’s West. R.B. was named president and chief operating officer of Macy’s Northwest in February 2006, following the Macy’s, Inc. acquisition of May Company. Previously, R.B. was chairman of Robinsons-May, and served as its senior vice president and chief financial officer, as well as the senior vice president for finance of the Meier & Frank division, before it was merged with Robinsons-May. R.B. began his career at Kaufmann’s in 1986 as an accounting analyst and served in positions of increasing responsibility before becoming vice president and controller.
Executive Vice President, Corporate Communications
Cheryl Heinonen joined Macy’s, Inc. in January 2017 as executive vice president of corporate communications. In this role, Heinonen drives the strategic narrative for Macy’s, Inc. across all audiences. She is responsible for corporate communications, media relations, corporate giving, corporate social responsibility and diversity & inclusion.
Prior to joining Macy’s, Inc., Heinonen held the position of senior vice president, corporate relations and chief communications officer at Avon Products, Inc. and president of the Avon Foundation for Women, a public 501c3 charity. Prior to joining Avon, Heinonen was managing director at Burson-Marsteller, a leading global communications agency. Before assuming her role at Burson-Marsteller, Heinonen worked at Visa, most recently as senior vice president of global corporate relations. Heinonen earned a bachelor’s degree in Political Science from Bryn Mawr College in Pennsylvania.
Jeffrey A. Kantor
Chief Merchandising Officer
Jeff Kantor was named chief merchandising officer in September 2017, with oversight of merchandising, private brands and planning. Prior to becoming chief merchandising officer, Kantor was chief stores and human resources officer.
Kantor has nearly four decades of experience with Macy’s, Inc. and its predecessor companies. He was named chief stores officer of Macy’s, Inc. in February 2015, with responsibility for overseeing all aspects of store strategy, management and operations. He assumed additional responsibility for Human Resources in February 2017. Previously, Kantor was named chairman of macys.com and served as macys.com’s president for merchandising. Prior to that, Kantor had been Macy’s president, merchandising for home. Kantor was previously president and chief executive officer of the Hecht’s/Strawbridge’s division of the May Department Stores Company, which was acquired by Macy’s, Inc. in 2005. Kantor started his career as an assistant buyer at the Boston-based Filene’s/Kaufmann’s division of May Company in 1981.
Chief Human Resources Officer
Danielle Kirgan was named chief human resources officer of Macy’s, Inc. in October 2017. As chief human resources officer, Kirgan is responsible for the full range of human resource functions, including strategy, associate relations, organizational development (corporate, field and logistics), talent and performance management, compensation and benefits, and training and development.
Previously, Kirgan was senior vice president/people at American Airlines since October 2016. In that role, she was responsible for all global human resource functions for the airline, including talent acquisition, training and talent development, compensation, benefits and diversity. Prior to joining American Airlines, Kirgan held various leadership positions at Darden Restaurants, where she most recently served as chief human resources officer. Kirgan has also held leadership roles in human resources for ConAgra Foods, W.W. Grainger and TeleTech Holdings.
Kirgan holds a bachelor’s degree in Business Administration from Illinois State University.
Chief Marketing Officer
Richard A. Lennox joined Macy’s, Inc. in September 2016 as chief marketing officer, with responsibility for Macy’s omnichannel market presence and strategy, including brand, promotional, store, digital and events marketing activity.
Prior to joining Macy’s, Lennox served as senior vice president and chief marketing officer of Toys “R” Us since 2014, with responsibility for all components of marketing strategy for the company’s portfolio of brands. This included leading the development of brand strategy and optimizing the company’s marketing and digital presence to drive sales growth and customer loyalty.
For the five years prior to Toys “R” Us, Lennox was executive vice president/chief marketing and e-commerce officer at Zales Corporation, where he was instrumental in the development of the company’s strategic business plan and marketing approach across channels.
From 1992 to 2009, Lennox was a senior-level executive and strategist at J. Walter Thompson, where he led the De Beers Group, overseeing all operations for its U.S. marketing function, as well as new product and business development. Lennox served as JWT’s executive vice president/U.S. marketing director for De Beers. In his tenure with JWT, Lennox was also account leader for major brand clients, including Kellogg’s, Nestlé, Unilever and Warner Lambert.
Lennox holds a bachelor’s degree from Reading University in Berkshire, England.
Chief Strategy, Analytics and Innovation Officer
Justin MacFarlane joined Macy’s, Inc. in February 2016 in the new role of chief strategy, analytics and innovation officer, with responsibility for Macy’s strategic development, customer research, analysis, innovation, and development of future new business opportunities. In September 2017, MacFarlane took additional responsibility for inventory replenishment, pricing strategy and execution, and Macy’s lease and food business. MacFarlane was previously with ANN INC., a company he joined in 2010 as senior vice president for corporate strategy, with responsibility for strategic planning, consumer insights and research, and execution of enterprise strategic initiatives. Previously, he served in a number of senior-level roles in leading consulting firms, including leadership roles in the global retail practices of AlixPartners and Kurt Salmon Associates.
MacFarlane holds a bachelor’s degree from Babson College and an MBA from Duke University.
Chief Product and Digital Revenue Officer
Jill Ramsey joined Macy’s, Inc. in January 2018 as chief product and digital revenue officer. In this role, she oversees digital revenue, enterprise product management, the enterprise portfolio, digital merchandise management, site production, and the user experience. She also has responsibility for the product management teams that support both Macy’s and Bloomingdale’s.
Ramsey has more than 20 years of experience in a variety of roles across ecommerce. Most recently, she was vice president, GM of Vertical Businesses at eBay, where she led merchandising, had P&L responsibility for a majority of eBay’s U.S. sales, and oversaw most product categories and support functions. Prior to joining eBay in 2015, Ramsey held various leadership positions at Walmart.com, where she most recently served as vice president – Merchandising. Ramsey has an MBA from Northwestern University’s Kellogg Graduate School of Business and a bachelor’s degree in English from the University of Chicago.
Douglas W. Sesler
Executive Vice President, Real Estate
Doug Sesler is responsible for the real estate holdings of Macy’s, Inc., including the overall strategy to enhance real estate value and shareholder returns. He has been involved in the real estate advisory, investing, finance and restructuring business for over 30 years.
Prior to joining Macy’s, Inc. in 2016, he consulted on strategic and operational matters for several parties, including iStar Financial and Lehman Brothers, Bentall Kennedy and Clarion Partners. Prior to this, he was the global head of real estate principal investments at Bank of America Merrill Lynch where he managed an $8 billion portfolio of opportunistic real estate for the firm's balance sheet and for third-party fund investors. Prior to this, Sesler was the co-head of Merrill Lynch's global real estate investment banking unit and was a managing director in the real estate investment banking unit at Citigroup. During his career, he was responsible for numerous M&A transactions, IPOs, and capital raising efforts (both debt and equity). Sesler’s early career included positions at Chemical Bank and Travelers Insurance as a lender, equity investor and restructuring specialist.
Sesler has been a member of The Real Estate Roundtable, The Urban Land Institute, NAREIT, and the ICSC. Sesler is a graduate of Cornell University.
Brand Experience Officer, Founder of STORY
Rachel Shechtman joined Macy’s, Inc. as brand experience officer and founder of STORY in May 2018 with more than 15 years of entrepreneurial and brand consulting experience. Rachel brings her passion for integrating marketing and merchandising to life through new innovative in-store experience strategies.
In December 2011, Rachel launched STORY a rotating concept shop in New York City that changes out its entire store around different themes, including Beauty, Home for the Holidays and Wellness. STORY is often referred to as a living magazine and has received international attention for being the first retailer to launch its signature model ‘Retail Media’ – a unique blend of brand sponsorships and everchanging assortments and event programming.
Prior to STORY, Rachel founded Cube Ventures, a retail and marketing consultancy. In 2016 Rachel was named to the Board of Directors of the National Retail Federation; in 2017 the AAF induced Rachel into its Advertising Hall of Achievement; and in 2018 Rachel was named a Henry Crown fellow by the Aspen Institute.
Rachel holds a bachelor’s degree in economics from Colorado College.
Chairman and Chief Executive Officer, Bloomingdale’s
Tony Spring became chairman and chief executive officer of Bloomingdale’s in February 2014, with responsibility for all facets of the Bloomingdale’s brand, including merchandising, marketing, operations, stores and online. Previously, he served as president and chief operating officer of Bloomingdale’s since 2008. Spring began his Bloomingdale’s career in 1987 as an executive trainee in the White Plains, NY, store. Over the next eight years, he assumed positions of increasing responsibility in the home furnishings area before being promoted to senior vice president for home furnishings. In 1998, Spring was promoted to executive vice president for marketing and, in 2003, added bloomingdales.com, Bloomingdale’s by Mail and restaurants to his responsibilities. In 2004, Spring was named senior executive vice president responsible for marketing, Bloomingdale’s Direct and restaurants. A year later, he was promoted to senior executive vice president and director of stores, with additional responsibility for Bloomingdale’s shopping services and creative services. Spring became president and chief operating officer in 2008 with responsibility for Bloomingdale’s stores, marketing, creative services, finance, operations and restaurants.