Executive Management Team Bios

Jeffrey Gennette

Jeff Gennette

Chief Executive Officer

Jeff Gennette was elected chief executive officer on March 23, 2017. Gennette previously held the role of president of Macy’s, Inc. from March 2014 until September 2017. Prior to that, he was chief merchandising officer of Macy’s, Inc. (formerly known as Federated Department Stores, Inc.), a position to which he was appointed in February 2009.

Gennette began his retail career in 1983 as an executive trainee at Macy’s West in San Francisco. He held positions of increasing responsibility, including vice president and division merchandise manager for men’s collections, and senior vice president and general merchandise manager for men’s and children’s. In 2004, Gennette was appointed executive vice president and director of stores at Macy’s Central in Atlanta. During his career, he also served as a store manager for FAO Schwarz and director of stores for Broadway Stores, Inc. From February 2006 to February 2008, Gennette served as chairman and chief executive officer of Seattle-based Macy’s Northwest. February 2008 to February 2009 brought him back to San Francisco as chairman and CEO of Macy’s West.

Elisa D. Garcia

Elisa D. Garcia

Chief Legal Officer

Elisa D. Garcia joined Macy’s, Inc. in September 2016 as chief legal officer. She serves as the company’s chief legal counsel and secretary to the board of directors, and oversees law department functions located in Cincinnati, St. Louis, Atlanta, San Francisco and New York.

Prior to joining Macy’s, Garcia had 16 years of broad-ranging experience as a corporate general counsel for major consumer-facing companies. She joined Office Depot, Inc., in 2007 as executive vice president/general counsel and secretary, and became chief legal officer in 2013. Before joining Office Depot, she served as executive vice president/general counsel and secretary of Domino’s Pizza, Inc. Earlier in her career, Garcia served as regional counsel, Latin America for Philip Morris International, international and corporate counsel for GAF Corporation, and a corporate finance associate with the law firm of Willkie Farr & Gallagher.

A native of New York City, Garcia earned a law degree from the St. John’s University School of Law in New York. She holds bachelor’s and master’s degrees from the State University of New York at Stony Brook.

John Harper

John Harper

Chief Stores Officer

John Harper was appointed chief stores officer in September 2017, prior to which he held the role of president of store operations. He is responsible for overseeing all aspects of store strategy, including the field stores organization of regions, districts and stores with responsibility for localizing the customer shopping experience and customer engagement. He also is responsible for store visual merchandising, merchandise execution and selling strategy.

Harper has more than 30 years of experience at Macy’s, Inc. and its predecessor companies. Prior to being named president of store operations, Harper held various roles throughout the company, including vice chairman of Macy’s Midwest and chairman of Hecht’s. Harper began his career at Kaufmann’s in 1983.

Robert B. Harrison

Robert B. Harrison

Chief Operations Officer

Robert B. (R.B.) Harrison has been Macy’s, Inc.’s chief operations officer since September 2017, responsible for the company's systems, logistics and related operating functions. Previously, Harrison was chief omnichannel officer since January 2013, managing the development of strategies to closely integrate the company’s stores, online and mobile activities.

He served as executive vice president for finance since 2011, president for stores since 2009 and president and chief operating officer of Macy’s West since 2008. Harrison became president and chief operating officer of Macy’s Northwest in February 2006 following Macy’s, Inc.’s acquisition of May Company. Previously, he had been chairman of Robinsons-May since October 2004, having served as its senior vice president and chief financial officer since June 2002, as well as the senior vice president for finance of the Meier & Frank division before it was merged with Robinsons-May. Harrison began his career at Kaufmann’s in 1986 as an accounting analyst and served in positions of increasing responsibility before becoming vice president and controller of Kaufmann’s.

Karen M. Hoguet

Karen M. Hoguet

Chief Financial Officer

Karen Hoguet has been chief financial officer of Macy’s, Inc., since 1997. All of the company’s finance and accounting functions report to Hoguet. In January 2013, she assumed responsibility for the credit and customer services, real estate, non-merchandise purchasing and sustainability functions. In addition, she has administrative responsibility for the internal audit function that reports directly to Terry Lundgren. Hoguet joined the company as a senior consultant in marketing and long-range planning after leaving the Boston Consulting Group in 1982. In 1985, she was named director of capital and business planning and, in 1987, promoted to operating vice president for planning and financial analysis. A year later, she was elected a corporate vice president and became senior vice president of planning in 1991. Hoguet added the title of corporate treasurer a year later. In 1997, she was elected senior vice president and chief financial officer, and promoted to executive vice president and chief financial officer in 2005.

Jeffrey A. Kantor

Jeffrey A. Kantor

Chief Merchandising Officer

Jeff Kantor was named chief merchandising officer in September 2017, with oversight of merchandising, private brands and planning. Prior to becoming chief merchandising officer, Kantor was chief stores and human resources officer.

Kantor has nearly four decades of experience with Macy’s, Inc. and its predecessor companies. He was named chief stores officer of Macy’s, Inc. in February 2015, responsible for overseeing all aspects of store strategy, management and operations. He assumed additional responsibility for Human Resources in February 2017. Previously, Kantor was named chairman of macys.com and served as macys.com’s president for merchandising. Prior to that, Kantor had been Macy’s president, merchandising for home. Kantor was previously president and chief executive officer of the Hecht’s/Strawbridge’s division of the May Department Stores Company, which was acquired by Macy’s, Inc. in 2005. Kantor started his career as an assistant buyer at the Boston-based Filene’s/Kaufmann’s division of May Company in 1981.

Tony Spring

Danielle Kirgan

Chief Human Resources Officer

Danielle Kirgan was named chief human resources officer of Macy’s, Inc. in October 2017. As chief human resources officer, Kirgan is responsible for the full range of human resource functions including strategy, associate relations, organizational development (corporate, field and logistics), talent and performance management, compensation and benefits, and training and development.

Previously, Kirgan was senior vice president/people, at American Airlines since October 2016. In that role, she was responsible for all global human resource functions for the airline, including talent acquisition, training and talent development, compensation, benefits and diversity. Prior to joining American Airlines, Kirgan held various leadership positions at Darden Restaurants, where she most recently served as chief human resources officer. Kirgan has also held leadership roles in human resources for ConAgra Foods, W.W. Grainger and TeleTech Holdings.

Kirgan holds a Bachelor’s degree in Business Administration from Illinois State University.

Hal Lawton


Hal Lawton was named president of Macy’s in September 2017. As president, Lawton is responsible for all aspects of the Macy’s brand, including merchandising, marketing, stores, operations, technology, and consumer insights and analytics. Previously, Lawton was senior vice president, eBay North America, since April 2015. In that role, Lawton oversaw all aspects of eBay’s Americas business unit, including marketing, merchandising, operations, business selling, consumer selling, and advertising, as well as global responsibility for shipping, payments, risk, and trust. Prior to joining eBay, Lawton spent 10 years in various leadership roles at Home Depot, where he most recently was senior vice president for merchandising. Lawton was responsible for starting Home Depot’s Internet business and building it to nearly $2 billion. Prior to that, Lawton was an associate principal at McKinsey & Co., providing strategic advice to executive teams in consumer packaged goods and manufacturing industries.

Lawton serves on the board of Buffalo Wild Wings Inc. He also serves on the corporate advisory board for The University of Virginia’s Darden School of Business and is a member of the Board of the San Jose Children’s Discovery Museum. He holds an MBA from the University of Virginia and a Bachelor’s degree in Chemical Engineering from North Carolina State University.

Richard Lennox

Richard Lennox

Chief Marketing Officer

Richard A. Lennox joined Macy’s, Inc. in September 2016 as chief marketing officer, with responsibility for Macy’s omnichannel market presence and strategy, including brand, promotional, store, digital and events marketing activity.

Prior to joining Macy’s, Lennox served as senior vice president and chief marketing officer of Toys “R” Us since 2014, with responsibility for all components of marketing strategy for the company’s portfolio of brands. This included leading the development of brand strategy and optimizing the company’s marketing and digital presence to drive sales growth and customer loyalty.

For the five years prior to Toys “R” Us, Lennox was executive vice president/chief marketing and e-commerce officer at Zales Corporation, where he was instrumental in the development of the company’s strategic business plan and marketing approach across channels.

From 1992 to 2009, Lennox was a senior-level executive and strategist at J. Walter Thompson, where he led the De Beers Group, overseeing all operations for its U.S. marketing function, as well as new product and business development. Lennox served as JWT’s executive vice president/U.S. marketing director for De Beers. In his tenure with JWT, Lennox also was account leader for major brand clients, including Kellogg’s, Nestlé, Unilever and Warner Lambert.

Lennox hold a bachelor’s degree from Reading University in Berkshire, England.

Terry J. Lundgren

Terry J. Lundgren

Executive Chairman

Terry Lundgren is executive chairman of Macy’s, Inc. and chairman of the board of directors, roles to which he was elected on March 23, 2017. Previously, Lundgren was chairman and chief executive officer of Macy’s, Inc. since January 2004, and also served as president and CEO from February 2003 to March 2014. Prior to 2003, he served as president and chief merchandising officer since May 1997.

Lundgren began his retailing career in 1975 as a trainee with Bullock’s, a Los Angeles-based division of Federated. He held positions of increasing responsibility over the next decade in buying, store management, human resources and senior-level store management, as well as serving as the division’s director of stores. Lundgren was named senior vice president and general merchandising manager of Bullock’s in 1984. In 1987, he was named president and chief executive officer of Bullocks Wilshire, then an upscale chain of specialty department stores owned by Federated.

Lundgren left Federated in 1988 to join Neiman Marcus, where he served as executive vice president and shortly thereafter was named chairman and chief executive officer. He returned to Federated in April 1994 as chairman and chief executive officer of the Federated Merchandising Group.

Justin MacFarlane

Justin MacFarlane

Chief Strategy, Analytics and Innovation Officer

Justin MacFarlane joined Macy’s, Inc. in February 2016 in the new role of chief strategy, analytics and innovation officer, responsible for Macy’s strategic development, consumer and customer research, data analysis, innovation and development of future new business opportunities. In September 2017, MacFarlane took additional responsibility for inventory replenishment and pricing capabilities. MacFarlane previously was with ANN INC., a company he joined in 2010 as senior vice president for corporate strategy, responsible for strategic planning, consumer insights and research, and execution of enterprise strategic initiatives. Previously, he served in a number of senior-level roles in leading consulting firms, including leadership roles in the global retail practices of AlixPartners and Kurt Salmon Associates.

MacFarlane holds a bachelor’s degree from Babson College and an MBA from Duke University. He lives in the New York City area.

Tony Spring

Tony Spring

Chairman and Chief Executive Officer, Bloomingdale’s

Tony Spring became chairman and chief executive officer of Bloomingdale’s in February 2014, with responsibility for all facets of the Bloomingdale’s brand, including merchandising, marketing, operations, stores and online. Previously, he served as president and chief operating officer of Bloomingdale’s since 2008. Spring began his Bloomingdale’s career in 1987 as an executive trainee in the White Plains, NY, store. Over the next eight years, he assumed positions of increasing responsibility in the home furnishings area before being promoted to senior vice president for home furnishings. In 1998, Spring was promoted to executive vice president for marketing and, in 2003, added bloomingdales.com, Bloomingdale’s by Mail and restaurants to his responsibilities. In 2004, Spring was named senior executive vice president responsible for marketing, Bloomingdale’s Direct and restaurants. A year later, he was promoted to senior executive vice president and director of stores, with additional responsibility for Bloomingdale’s shopping services and creative services. Spring became president and chief operating officer in 2008 with responsibility for Bloomingdale’s stores, marketing, creative services, finance, operations and restaurants.