A Diverse and Inclusive Organization

Diversity is at the core of the Macy’s, Inc. approach to doing business. It touches all areas of our company. We expect our associates, our advertising and in-store presentations, and the companies with which we do business to reflect the diverse multicultural marketplace we serve.

Our Associates

Macy’s believes that different perspectives are important to our company and we benefit greatly from the individual strengths of each associate. To serve our diverse customers, we have to be a diverse company. Women represent 75 percent of the workforce across Macy’s, Inc., and more than 65 percent of manager-level and above associates. Racial minorities represent more than 61 percent of our associate team and represent more than 38 percent of our management team.

Our Marketing and Advertising

A crucial part of our diversity strategy is our multicultural marketing. We use powerful and evocative images, symbols and words to communicate our brand messages, our special events and our merchandise selections to our diverse core customers. And we deliver those messages via targeted media channels to reach customers where and when they want to receive our messages. We also work with minority- and women-owned agencies to ensure our concept development and ad placements are in sync with our multicultural customer.

An integral part of connecting with our diverse customer base is through our multicultural marketing initiatives. Through targeted media placement of promotional messages and nationwide celebrations of heritage months, we aim to deliver unique and engaging content to multicultural audiences. We work internally and with external partners in developing relevant themes that are in line with Macy’s brand DNA, and we host in-store events around the country that are free and open to the public. Multicultural is an always-on strategy at Macy’s because it’s important we reflect the communities we serve.

Our Suppliers

Having a supplier base that reflects our diverse customer base gives us a tremendous competitive advantage, particularly because it enables us to source distinctive merchandise to present in our stores and online. It also helps us give meaningful support to businesses that contribute to the economic health of our local communities. Our Supplier Diversity Program helps us identify and support emerging minority- and women-owned businesses. In 2016, our company’s purchases from minority- and women-owned business enterprises totaled more than $1 billion.

The Workshop at Macy’s, our company’s first business development program, was launched to foster growth in the next generation of minority- and women-owned merchandise suppliers. Conducted annually, this program is a foundational element of our commitment to vendor diversity. With a total of 90 graduated businesses, 2016 marked the sixth year of executing the program. This milestone hallmarks the continued creation of a viable pipeline of enterprises that will grow to become successful partners within Macy’s, Inc. and other retailers.

Macy’s believes in partnership. That is why we have worked closely with key community partners and organizations in the communities in which we live and work. Diversity and inclusion are at the core of our Macy’s culture (see #macysculture on social media for examples) and are reflected in the way we connect with our many diverse community partners, sponsorships, and how we engage our volunteers to enhance our community involvement. Macy’s, Inc. is proud of our track record as a caring and responsible corporate citizen. In our ongoing commitment to diversity and inclusion, Macy’s, Inc. sponsors a wide range of groups, programs and organizations:

  • Hispanic Scholarship Fund
  • United Negro College Fund
  • Asian and Pacific Islander American Scholarship Fund
  • 100 Black Men of America
  • National Association of Asian American Professionals
  • National Urban League
  • National Minority Supplier Development Council
  • Women’s Business Enterprise National Council
  • Human Rights Campaign